Aq99o Privacy Policy – Our Commitment to Protecting Your Data

Aq99o is a trusted online gaming platform for members in Bangladesh. We believe every member should have full control over their personal data — and this privacy policy reflects that commitment.

This Privacy Policy applies to aq99o's website, mobile app, and all associated digital services. By using any aq99o service, you are considered to have consented to the terms outlined in this policy.

Scope of Application

• All active and inactive members registered on aq99o.
• Any visitor browsing the platform.
• Anyone who contacts aq99o via support, email, or live chat.
• Members participating in aq99o promotions or bonus programs.

This policy is written in Bengali so members in Bangladesh can easily understand it. However, in the event of a legal dispute, the English version shall be considered the definitive version.

Aq99o collects only the information needed to provide you with a better experience. No unnecessary data is collected. The types of information we collect are explained below.

A) Information You Provide Directly

• Registration Information: Name, email address, mobile number, date of birth, and password.
• Identity Verification (KYC): National ID number, passport or driving license details, and a selfie photo.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket), bank account number. Full card numbers are never stored.
• Contact Information: Messages, complaints, and feedback sent to support.

B) Information Collected Automatically

• Device Information: IP address, browser type and version, operating system.
• Usage Data: Pages visited and time spent, games played, and login timestamps.
• Transaction Details: Deposit and withdrawal history, betting history.

Aq99o uses your data only for specific, transparent purposes. Every use of your data must have a clear justification — this is the core principle of our Privacy Policy.

• Account Management: Your data is used for registration, login, password reset, and account security.
• Transaction Processing: Payment information is used to process deposits and withdrawals.
• Identity Verification: KYC information is used to meet regulatory compliance requirements.
• Customer Support: Your contact information is used to respond to your inquiries and complaints.
• Fraud Prevention: IP and device data are used to detect multiple accounts or suspicious activity.
• Promotions & Offers: Usage data is used to send you relevant bonuses and offers based on your preferences. You can opt out of marketing emails at any time.
• Platform Improvement: Usage patterns are analyzed to improve your gaming experience.

Aq99o never sells your personal data. In limited circumstances, however, information may be shared with trusted partners or as required by law.

Your data may be shared when:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions. All of these providers follow robust privacy policies.
• KYC Verification Services: Licensed third-party providers may be engaged to assist with identity verification.
• Legal Obligation: Information may be disclosed in response to a court order, government directive, or regulatory authority request.
• Fraud Prevention: Information may be disclosed to relevant authorities to prevent money laundering or other illegal activity.

Cookies are small text files stored in your browser. aq99o only uses essential cookies — in respect of your privacy.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

Aq99o does not retain data longer than necessary. Retention periods are determined based on the type of information and applicable legal requirements.

• Account Information: For the duration of active membership and up to 5 years after account closure (for legal compliance).
• Transaction History: Up to 7 years, in accordance with financial regulatory guidelines.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 1 year after the issue is resolved.
• Analytics Data: Anonymized and retained for up to 2 years.

Once the retention period expires, data is securely deleted or anonymized. If you request early deletion, any data not subject to legal obligations will be removed within 30 days.

Aq99o believes you should have full control over your own data. To that end, we provide you with the following rights.

To exercise these rights support@aq99o.appto send us an email. We will respond within 30 days of receiving your request.

Aq99o uses industry-standard security technology to protect your data. Our security team monitors systems 24/7 to detect any suspicious activity.

• TLS/SSL Encryption: 256-bit TLS encryption is used for all data transmission.
• Two-Factor Authentication (2FA): OTP verification is available as an additional security layer at login.
• Encrypted Database: All stored data is protected with AES-256 encryption.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• Firewall & DDoS Protection: Multiple layers of protection are in place at the server level.
• Staff Training: All aq99o staff are trained on privacy policy and data protection practices.

Aq99o is strictly prohibited for users under 18. We do not knowingly collect or process any data from minors.

• Date of birth is verified at the time of registration.
• Age is re-verified during the KYC process.
• If a member is found to be under 18, their account will be immediately closed and all collected data will be deleted.
• If we become aware that a minor's data has been collected, we will immediately support@aq99o.appto let us know.

Aq99o may update this Privacy Policy as needed. Members will be notified before any significant changes take effect.

• For significant changes, at least 14 Days Prior You will be notified via email or platform notification.
• Minor or administrative changes may take effect immediately.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
• If you object to any updated policy, you will have the option to close your account before it takes effect.

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us using the details below. aq99o's dedicated privacy team is always ready to assist.

• Email: support@aq99o.app
• Live Chat: Log in to the platform and chat with us directly — support is available 24/7.
• Help Center: Help Center Page for answers to common questions.
• Response Time: Email requests will receive a response within 30 days. For urgent matters, an initial response is typically sent within 72 hours.