Legal Documents

Aq99o Terms & Conditions – A Complete Guide for Members

Please read these Terms & Conditions carefully before using the aq99o platform. All rules regarding accounts, payments, bonuses, betting, and Responsible Gaming are clearly outlined here.

Last Updated: January 2026

Key highlights of the terms at a glance

To understand the key points of aq99o's Terms & Conditions in plain language

Age Verification & Registration

The minimum age to register on aq99o is 18. All members must provide accurate information upon registration and complete identity verification.

Deposits & Withdrawals

Minimum deposit is ৳100. KYC verification is required before withdrawals. Transactions can be made via bKash, Nagad, and bank transfer.

Bonus Terms

Each bonus has its own wagering requirement. Please read the terms before claiming any bonus. There are no hidden conditions.

Account security

Each member may open only one account. Keeping your password secure and not sharing your account is your own responsibility.

Prohibited Activities

Accounts will be terminated in cases of fraud, bonus abuse, multiple account creation, or any attempt to hack the system.

Responsible Gaming

Aq99o takes responsible gaming very seriously. Self-exclusion, deposit limits, and cooling-off options are available to all members.


By using the aq99o platform, you are deemed to have accepted all of the Terms and Conditions below. If you disagree with any of these terms, please refrain from using the platform.

01. General Terms

Key Terms & Applicability

These Terms & Conditions form a legally binding agreement between the aq99o platform and all its members. Accessing aq99o via its website, mobile app, or any other digital channel automatically brings these terms into effect.

Aq99o reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via email or platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Scope of Applicability

  • These Terms and Conditions apply to all aq99o services — including Sports Betting, casino, live games, lottery, and virtual sports.
  • These general terms and conditions apply to all aq99o promotions and bonuses, alongside any additional terms specific to each promotion.
  • Members must use this platform in compliance with applicable laws in Bangladesh.
  • Aq99o reserves the right to verify any member's account and may request additional information if needed.

Aq99o is a platform operated purely for entertainment purposes. Think of gaming as a source of fun, not a source of income.

02. Account Registration & Eligibility

Who can register and how

To register on aq99o, certain eligibility requirements must be met. This platform is for adults only. All information provided during registration must be accurate and truthful.

Registration Eligibility

  • Age: Members must be at least 18 years of age. A national ID or passport may be required as proof of age.
  • Single account: Each individual may register only one account. Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
  • Accurate Information: Your name, address, phone number, and email must all be accurate. Providing false information may result in account termination.
  • Identity verification (KYC): Identity verification via national ID and a selfie is required before processing any withdrawal.

Account protection

You are solely responsible for keeping your aq99o account password and login credentials confidential. Sharing your account with anyone else is strictly prohibited. If you suspect unauthorized access to your account, contact the support team immediately.

Eligibility Requirements
Minimum age 18 years
Number of accounts Maximum 1 per person
KYC documents National ID / Passport
Verification Time Typically 24–48 hours

03. Deposit & Withdrawal Rules

Transaction limits, methods & processing times

All transactions on aq99o are conducted in Bangladeshi Taka (BDT). Deposits and withdrawals are available via local payment methods including bKash, Nagad, Rocket, and bank transfer.

Deposit

  • Minimum Deposit: ৳100
  • Maximum Deposit: Separate limits apply depending on the payment method.
  • Deposits are usually credited to your account instantly. If there is a delay for any reason, please contact support.
  • Only payment methods registered in your name may be used.

Withdrawal

  • Minimum withdrawal: ৳500
  • Withdrawals will not be processed until KYC verification is complete.
  • Regular members: withdrawals may take up to 24 hours to process.
  • VIP Members: Withdrawals are processed in as little as 30 minutes.
  • Withdrawals must be made using the same method used for the deposit.

A wagering requirement must be fulfilled before withdrawing bonus funds. See the Bonus section for full details.

Method Minimum Deposit Minimum withdrawal Processing time
BKash ৳100 ৳500 Instant / 24 Hours
Nagad ৳100 ৳500 Instant / 24 Hours
Rocket ৳200 ৳500 Instant / 24 Hours
Bank Transfer ৳500 ৳1,000 1–3 Business Days

04. Bonus & Promotion Terms

Bonus Claiming & Usage Rules

Aq99o offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with specific terms that must be read before claiming.

Welcome Bonus

  • New members will receive a welcome bonus on their first deposit. The bonus amount may vary depending on the current offer.
  • Welcome bonuses typically carry a 10x to 30x wagering requirement Applicable.
  • The wagering requirement must be met within 30 days of receiving the bonus.

General Bonus Rules

  • Each member may claim a bonus from a specific promotion only once.
  • Bonus funds cannot be withdrawn directly. They become withdrawable only after the wagering requirement has been met.
  • Any attempt to abuse or manipulate bonuses may result in bonus cancellation and account suspension.
  • Cashback bonuses are generally issued as free funds, though specific promotions may carry different conditions.

Aq99o reserves the right to void bonuses and investigate accounts if suspicious bonus activity is detected.

05. Betting Rules

General betting rules

There are a few key rules to follow when betting on aq99o. Once a bet is confirmed, it cannot be changed or cancelled unless aq99o explicitly permits it under special circumstances.

  • Minimum Bet: The minimum bet amount varies by market. Generally, you can place bets starting from ৳10.
  • Maximum bet: Maximum bet limits apply to specific events and markets.
  • Odds Changes: Odds may change before a bet is confirmed. The odds at the time of confirmation are considered final.
  • Match cancellation: If a match or event is cancelled, the stake for the relevant bet will be refunded.
  • Result Disputes: In the event of a dispute over results, the decision of aq99o's authority shall be considered final.
  • System error: aq99o reserves the right to void any bet that was incorrectly confirmed due to a technical error.

06. Prohibited activities

Strictly prohibited activities

Aq99o is a fair and transparent platform. Any fraudulent or dishonest activity is strictly prohibited. Engaging in any of the following may result in permanent account termination and forfeiture of all funds on balance.

  • Opening or operating more than one account.
  • Abusing the bonus system or attempting to obtain bonuses through fraudulent means.
  • Betting on match-fixing or using insider information.
  • Using software, bots, or automated systems to place bets or play games.
  • Using funds from money laundering or illegal sources on the platform.
  • Attempting to hack aq99o's systems or exploit any security vulnerabilities.
  • Using another member's account or attempting to collect their personal information.

If suspicious activity is detected, aq99o may suspend the account and launch an investigation without prior notice. Law enforcement authorities may be notified if deemed necessary.

07. Privacy & Data Protection

How your information is used

Aq99o places the highest importance on protecting members' personal data. All information you provide is secured with SSL encryption and is never sold or shared with third parties.

  • Information provided during registration is used solely for account management and KYC verification.
  • Transaction data is retained for security purposes and fraud prevention.
  • Information may be disclosed to government authorities when required by law.
  • For more details, visit our Privacy Policy Read.

08. Responsible Gaming

Safe & Healthy Gaming Habits

Aq99o believes gaming should be entertainment, not a problem. We want every member to enjoy gaming in a healthy and responsible way — which is why we have put protective measures in place.

Available Safeguards

  • Deposit Limits: Members can set daily, weekly, or monthly deposit limits.
  • Loss limit: You can cap how much you are allowed to lose within a set period.
  • Session Limits: You can set a limit on how long you play in a single session.
  • Cooling-Off Period: Accounts can be temporarily suspended for anywhere between 24 hours and 6 weeks.
  • Self-Exclusion: Members may permanently close their account at any time if they choose to do so.

If you notice any signs of problem gambling, reach out to support right away. For more information, visit our Responsible Gaming View page.

If anyone under the age of 18 attempts to use the platform, aq99o reserves the right to close their account and refund any deposited funds.

09. Account Closure & Suspension

When and How an Account May Be Closed

Aq99o reserves the right to temporarily suspend or permanently close any member's account, particularly in cases of rule violations.

Reasons for Account Closure

  • Violation of terms and conditions.
  • If evidence of fraud or deception is found.
  • Operating multiple accounts.
  • Failure to complete KYC verification or providing false information.
  • If the member wishes to close their own account.

Funds After Closure

If an account is closed without any rule violations, any verified funds on balance will be returned. If the closure is due to a rule violation, bonus balances will be forfeited and the principal amount will be reviewed on a case-by-case basis.

10. Legal Jurisdiction & Dispute Resolution

Legal Framework & Dispute Resolution

Aq99o operates under an international gaming license. Any dispute relating to these Terms and Conditions must first be directed to the aq99o support team for resolution.

  • For any complaints or disputes support@aq99o.appto send us an email.
  • Aq99o will provide an initial response within 7 business days of receiving a complaint.
  • Complex matters may take up to 30 days to resolve.
  • If a dispute cannot be resolved between both parties, it will be referred to mediation.

11. Changes to Terms

Terms Update Process

Aq99o may update these Terms & Conditions in part or in full at any time. The following process will be followed when changes are made.

  • For major changes, members will be given at least 7 days ago Members will be notified via email or platform notification.
  • Minor or administrative changes may take effect immediately.
  • Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
  • If you object to the updated terms, you will have the opportunity to close your account before they take effect.

12. Contact & Support

How to Contact Support

If you have any questions or need clarification on the Terms and Conditions, our support team is always ready to help. Support is available 24/7 in Bengali.

  • Email: support@aq99o.app
  • Live Chat: Log in to the platform and chat with us directly.
  • Help Center: Help Center page for answers to common questions.
  • FAQ: FAQ Page for a quick response.

Although these terms and conditions are written in Bengali, the English version shall be considered definitive in the event of any legal dispute.


Get Started Today

You know the rules — now let's play

Done reading aq99o's Terms and Conditions? Go ahead and register to enjoy safe gaming. Deposit via bKash, claim your bonus, and start winning.

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