Gaming should be entertaining — not stressful, not painful. At aq99o, we're here to support responsible play every step of the way. From setting bet limits to activating self-exclusion, every tool is in your hands. Keep yourself and your family safe — play by aq99o's responsible gaming policy.
Aq99o believes every member's gaming experience should be safe, controlled, and enjoyable. To support that, we've built a comprehensive set of tools and safeguards.
Set your own maximum deposit amount per day, week, or month. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Set a session limit before you start playing. Once the time is up, aq99o will automatically notify you and, if needed, end the session. No more losing track of how long you've been playing.
If you feel you need a break, temporarily close your account for anywhere between 24 hours and 6 weeks. During this time you won't be able to log in or place bets, but your account balance will remain safe.
If you feel you need a long-term break from gaming, you can activate self-exclusion for anywhere between 6 months and 5 years. No promotional communications will be sent during this period.
Set a maximum amount you're willing to lose within a given timeframe. Once you hit that limit, aq99o will automatically stop you from placing further bets — one of the most effective ways to protect yourself from financial loss.
At regular intervals, aq99o will remind you how long you've been playing and how much you've won or lost. These brief check-ins are particularly effective for staying aware and in control.
Using aq99o's responsible gaming tools is straightforward. Just a few clicks in your account settings puts you in full control.
Log in to your aq99o account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option. You'll find all available tools in one place.
Choose the tool you need — deposit limits, loss limits, session time, or self-exclusion — and set your preferred level.
Save your settings and you'll receive a confirmation by email or SMS. Limits take effect immediately or at the scheduled time.
If you have trouble activating any tool or would like direct assistance from our team, please contact Help Center Visit the page or reach us via live chat. Our Bengali-speaking support team is available 24/7.
Gaming habits can spiral out of control before you even realize it. If you notice any of the signs below in yourself or someone you know, take action promptly.
If you identify with more than three of these signs, talk to our support team. Seeking help is a sign of strength, not weakness.
Read through the questions below and reflect on your own experience. This is not a diagnosis — it's simply a tool to raise awareness.
Have you spent more on betting than your budget allows?
Have you tried to stop gaming but couldn't?
Have you placed more bets trying to recover money you've lost?
Has gaming caused arguments with family or people close to you?
Have you borrowed money or asked others for funds to cover gaming expenses?
Have you skipped work, study, or family responsibilities to play?
If you answered yes to even one of these — use aq99o's responsible gaming tools or reach out to our support team. Remember, asking for help means you're self-aware and in control.
Online gaming is part of everyday entertainment for millions of people in Bangladesh. The thrill of a cricket match, the excitement of a casino, the hope of a lottery win — these are the experiences that bring people to aq99o. But like any form of entertainment, gaming is best enjoyed with boundaries.
Aq99o believes that Responsible Gaming means more than just following rules — it's a way of living. Knowing your limits, keeping your family in mind when making decisions, and being able to stop when you need to: that's what true responsibility looks like. We want every member to carry that mindset into every session.
Research from around the world shows that a small portion of people who engage in gaming will experience problem gambling at some point. Small as that number may be, every person's wellbeing matters. That's why aq99o has placed responsible gaming at the heart of the platform from day one.
Keeping gaming safe and enjoyable comes down to building a few simple habits. These aren't strict rules — just common sense practices that make a small but meaningful difference in daily life.
Set a fixed gaming budget each week or month — an amount you can afford to lose without it affecting your daily life. Not a single BDT beyond that limit. You can lock this budget directly on the platform using aq99o's deposit limit feature.
Set a time limit before you start playing. Use an alarm or aq99o's session timer — time slips away quickly in front of a screen, so let the technology keep you on track.
Watching your team lose or hitting a losing streak can trigger the urge to bet more. Stop in that moment. Decisions made out of anger, frustration, or emotional highs rarely lead to good outcomes.
When a family member gets caught up in problem gaming, it affects the whole household. Without knowing how to help, the situation can quickly become even more difficult to manage.
If family members notice concerning behaviour on any aq99o member's account, support@aq99o.app-. We'll assist you with full confidentiality.
Aq99o is strictly an 18+ platform. To protect minors, we use a multi-layer verification process and take immediate action on any reported concern.
To prevent children from accessing aq99o on your device, always log out and never share your password. For extra protection, use parental control software on your device.
Many people feel embarrassed talking about problem gambling — but remember, asking for help takes courage. Beyond aq99o's own support, a range of professional organizations are ready to assist you.
Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentional — it's designed to prevent impulsive decisions from undoing a commitment you've made.
Our support team is available 7 days a week, 24 hours a day. Feel free to reach out about anything — we're always here.
Help CenterGambling is for those aged 18 and over only. Gaming can be addictive. Only bet what you can afford to lose.
Find answers to the most frequently asked questions here.
All responsible gaming tools are right at your fingertips. Register now and enjoy a safe, enjoyable gaming experience.